Privacy Policy

Last updated: September 19, 2026

Monalisa Salon & Spa Cusco (“Monalisa Spa Cusco,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://monalisaspacusco.com/, request an appointment, contact us, or use our services.

1. Who Is Responsible for Your Information?

The business responsible for processing your personal information is:

Monalisa Salon & Spa Cusco
Triunfo Street 374, Office 102
Historic Center of Cusco, Peru
Email: reservas@monalisaspacusco.com
Phone and WhatsApp: +51 993 492 123

2. Information We Collect

We may collect the following information:

Information you provide directly

When you request an appointment or contact us, we may collect:

Full name
Email address
Telephone or WhatsApp number
Requested service or treatment
Preferred appointment date and time
Number of people
Questions, comments, or special requests
Information you voluntarily provide through email, WhatsApp, or our website forms

Please do not include unnecessary medical or sensitive information in the notes field. If information about your health is necessary for the safe provision of a treatment, we will use it only for that specific purpose and with appropriate care.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser and device type
Operating system
Pages visited
Approximate location
Referring website
Date, time, and duration of your visit
Interactions with website buttons, forms, and pages

This information helps us maintain, secure, and improve our website.

3. How We Use Your Information

We may use your personal information to:

Process and respond to appointment requests
Confirm availability, dates, times, and selected services
Contact you regarding your appointment
Provide the requested spa, massage, salon, or beauty service
Respond to questions and customer service requests
Send appointment reminders or important service information
Improve our website, services, and customer experience
Measure website and advertising performance
Prevent fraud, misuse, and security incidents
Comply with applicable legal and regulatory obligations

We will only send promotional communications when permitted by law or when you have provided the necessary consent. You may ask us to stop sending promotional messages at any time.

4. Legal Basis for Processing

We process personal information when:

It is necessary to manage your appointment or provide a requested service
You have given us your consent
We have a legitimate interest in operating, securing, and improving our website and services
Processing is required to comply with a legal obligation

Our processing of personal data is governed by Peru’s Personal Data Protection Law, Law No. 29733, its regulations, and other applicable legislation.

5. Appointment Requests

Submitting the booking form sends an appointment request to Monalisa Spa Cusco. An appointment is confirmed only after our team contacts you and confirms availability.

The information submitted through the form is used exclusively to manage your request, communicate with you, and provide the selected service.

6. Cookies and Analytics

Our website may use essential, analytics, functionality, and advertising cookies.

These technologies may help us:

Keep the website working correctly
Remember language or website preferences
Understand how visitors use the website
Measure the effectiveness of advertising campaigns
Detect technical or security problems

We may use services provided by companies such as:

Google, including Google Ads and Google Maps
Microsoft Clarity
Meta or WhatsApp when you choose to contact us through WhatsApp

These providers may collect technical information according to their own privacy policies. Where required, non-essential cookies should only be activated after you provide consent through the website’s cookie settings.

You can also control or delete cookies through your browser settings. Disabling some cookies may affect certain website features.

7. Sharing of Personal Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers that help us operate our website and business, such as:

Website hosting and technical support providers
Email and communication services
Analytics and advertising platforms
Appointment-management services
Payment processors, when online payments are available
Professional advisers or public authorities when legally required

These providers should only process information necessary to perform their services and must apply appropriate security and confidentiality measures.

8. International Data Transfers

Some technology providers may store or process information outside Peru. When this occurs, we take reasonable steps to work with reputable providers and ensure that personal information receives an appropriate level of protection under applicable law.

9. Data Retention

We retain personal information only for as long as necessary to:

Manage and complete your appointment
Provide customer support
Maintain appropriate business and transaction records
Resolve disputes
Comply with tax, accounting, or legal obligations

When information is no longer required, we will delete it, anonymize it, or securely restrict its use.

10. Data Security

We apply reasonable administrative, technical, and organizational measures to protect personal information against:

Unauthorized access
Loss or accidental destruction
Improper disclosure
Alteration
Fraudulent or unlawful use

However, no website or electronic transmission method can guarantee absolute security.

11. Your Privacy Rights

Under applicable Peruvian data protection law, you may exercise your rights of:

Access: Request information about the personal data we hold about you.
Rectification: Correct inaccurate, incomplete, or outdated information.
Cancellation or deletion: Request the deletion of your information when legally applicable.
Opposition: Object to certain uses of your personal information.
Withdrawal of consent: Withdraw previously granted consent when processing is based on consent.

To exercise these rights, email reservas@monalisaspacusco.com with the subject:

Personal Data Request

Please include your full name, a clear description of your request, and information that reasonably allows us to verify your identity. We will respond within the time established by applicable law.

You may also contact Peru’s National Authority for Personal Data Protection if you believe your data protection rights have not been properly addressed.

12. Third-Party Links

Our website may contain links to WhatsApp, Google Maps, Instagram, Facebook, TikTok, YouTube, Tripadvisor, and other third-party websites.

When you leave our website, the collection and use of your information are governed by the privacy policies of those third parties. We are not responsible for their privacy practices or content.

13. Children’s Privacy

Our website and online appointment system are not intended to collect personal information directly from children without the involvement or authorization of a parent or legal guardian.

If you believe that a child has submitted personal information without proper authorization, please contact us so we can review and delete it when appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, or legal obligations.

The updated version will be published on this page with a new “Last updated” date. We encourage visitors to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Monalisa Salon & Spa Cusco
Triunfo Street 374, Office 102
Cusco, Peru
Email: reservas@monalisaspacusco.com
Phone and WhatsApp: +51 993 492 123